1. Who we are
DTPLAY Mail is operated by Logos Ouse International ("Logos Ouse", "we", "us", or "our"). For privacy questions or requests, contact us through the support or legal contact published on the service.
2. Information we process
We may process account details such as your name, email address, authentication records, domain details, mailbox settings, billing references, support communications, device information, security logs, and the email content you choose to send, receive, or store through the service.
3. Why we use information
We use information to create and secure accounts, provision domains and mailboxes, deliver and synchronize email, process payments, provide support, prevent abuse, maintain service reliability, comply with law, and communicate important service notices.
4. Lawful bases
Depending on the context, we rely on performance of a contract, your consent, legitimate interests, compliance with legal obligations, and protection of the service and its users. Where consent is required, you may withdraw it subject to legal and operational limits.
5. Service providers and transfers
We use carefully selected infrastructure, authentication, email, hosting, analytics, and payment service providers. They may process information only to provide services to us under appropriate contractual and security controls. Information may be processed in countries other than your own, subject to applicable safeguards.
6. Email content
Mailbox content is private account data. We do not sell email content or use it for advertising. We may access content only as necessary to provide the service, investigate abuse or security incidents, comply with law, or respond to a support request.
7. Retention and deletion
We retain information for as long as needed to provide the service, meet legal and financial obligations, resolve disputes, enforce agreements, and maintain security. You may request account or data deletion, subject to information we must retain by law.
8. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing, and may withdraw consent where processing relies on consent. You may also lodge a complaint with the relevant data-protection authority, including the Nigeria Data Protection Commission where applicable.
9. Security and incidents
We use reasonable administrative, technical, and organisational safeguards. No online service is completely secure. If you believe your account or data is at risk, contact support promptly.
10. Contact and changes
We may update this Policy as the service changes. We will publish the revised version and update the effective date. Please review it periodically.